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Staff Services Engineer - ServiceMax Solution Architect

Staff Services Engineer - ServiceMax Solution Architect
GE Digital
Experienced
Posted 8/24/2018 1:53:59 PM
3165033
Job Function: Services
Business Segment: Digital Services
Location(s): United States; Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming
Role Summary:
In this role, you will work closely with the client to understand their needs and develop strategies tailored to implementing the ServiceMax, and related applications, within their organization. You will also independently lead and make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process.
Essential Responsibilities:
This role is also responsible for activation readiness and support as well as post-activation checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction.
In this role, you will:
Independently lead design & build activities (on-site & remote) for the ServiceMax application coordinating execution activities with the project team.
Act as a product SME for complex functional issues as needed, especially related to determining when customer requirements require a custom solution and configuration and validation of new features
Serve as secondary customer point of contact for application assignments
Present product knowledge and system design options to clients' while providing industry relevant examples and experience-based solutions on an extemporaneous basis
Advise on development of testing plans strategies and execution as well as support all customer testing activities including issue resolution and troubleshooting guidance.
Collaborate on the user interface design with service engineer and provide functional product expertise as needed, acting in a consultative capacity to deliver the right solutions to clients.
Actively engage with the customer throughout the implementation process, including project kickoff, development and prioritization of project goals, project team selection and review.
Provide clients with best pratice suggestions for key implementation decisions, workflow design, system set-up, preload planning, determination of go-live readiness, custom workflow training, golive support and post-live follow up, including contingency plans (as needed)
Coordinate implementation activities within their product expertise and communicate effectively with external clients as well as internal teams.
Independently lead and facilitate current state, future state, and gap analysis sessions with the customer project team
Participate, as required, in New Product Introduction (NPI) process and improvement of processes, implementation methodology and product efficiency.
Provide business use cases supporting product QA of new releases and short- and long-term objectives of ServiceMax product roadmap
Review and provide input to PS training materials and presentations
Assist in the development of case studies, presentations, and internal process development
Manage continuous improvement efforts regarding the development of tools and processes that support our implementation deliverables; collaborating on internal projects promoting operational efficiencies and organizational effectiveness
Act as a mentor for other members of the GE ServiceMax project team on complex, integrated customer
implementations providing guidance regarding 'Best Practice,' communication, and implementation strategies
Exhibit strong communication and organizational skills
Qualifications/Requirements:
Basic Qualifications:
Bachelor's Degree or equivalent (defined as High School Diploma/GED and minimum 7 years relevant experience)
Minimum 5 years software implementation and/or Business Consulting experience
Eligibility Requirements: (Country Specific)
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel 50%
Must be willing to work out of a home office located in the Continental of United States
Desired Characteristics:
Ability to self-direct project assignments through an implementation
Act as a product SME for complex functional issues as needed, especially related to determining when customer requirements require a custom solution and configuration and validation of new features
Ability to take direction from Management, Project Managers, and Senior Solution Architects overseeing the activities you are assigned.
Ability to prioritize multiple tasks and responsibilities, while maintaining a high level of quality service and professionalism.
Ability to interact confidently with customers from end users to executive suite.
Strong organizational, verbal and written communication, interpersonal, problem solving and presentation skills.
Software skills in software analysis, design, and methodology
Training experience or strong knowledge of adult learning principles desirable
Salesforce Platform App Builder and Developer certification(s) preferred
Technical experience with Force.com, SFDC Administrator, Visual Force, or Java preferred
Demonstrated success in working with enterprise customers, vendors, and cross-functional teams.
Ability to work remotely and actively manage several concurrent customer engagements
Technical Expertise:
Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions. Coaches others on troubleshooting and problem-solving techniques.
Acts as a resource for others in solution design. Knows best practices which result in higher adoption of solutions based on product capabilities. Ability to communicate product capabilities internally and in customer facing situations.
Understands and can work within multiple project management methodologies including waterfall, Agile and hybrid
Business Acumen:
Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery. Maintains high levels of customer satisfaction across all projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.
Leverages knowledge of market and customer segment in order to establish further credibility in the eyes of the customer. Acts in a consultative capacity and is provided access to key decision makers throughout the customer account. Establishes strong relationships with key decision makers and other leaders at multiple levels within customer organization.
Leadership:
Helps team members understand their contributions in support of the broader direction.
Serves as a mentor and functional expert to newer team members in support of business goals and objectives and product development roadmap
Continuously measures the completion rate of personal deliverables and compares them to the scheduled commitments.
Effectively balances different, competing objectives.
Personal Attributes:
Engages with product related problems and questions in a disciplined and rigorous manner.
Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.
Increases client engagement to further drive the pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand; continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution.
#DTR
About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Locations: United States; Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming
GE will only employ those who are legally authorized to work in the United States for this opening.


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